Parts Identification and Ordering
If you need help with identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions.
However, you cannot order export-controlled products or spare parts such as TEA-related boards through
online shop or https://shop-business.motorolasolutions.com/. Send an order form with actual end-customer
details by e-mail to your customer care team.
A.2
Service Information for Americas
This topic contains contact details to service centers in Latin America and Caribbean region.
Technical Support
To request technical support, go to https://businessonline.motorolasolutions.com, Contact Us.
Some replacement parts, spare parts, and/or product information can be ordered directly. If a complete
Motorola Solutions part number is assigned to the part, it is available from Motorola Solutions. If no part
number is assigned, the part is not normally available from Motorola Solutions. If the part number is
appended with an asterisk, the part is serviceable by Motorola Solutions Depot only. If a list of parts is
not included, that means that no user-serviceable parts are available for that kit or assembly.
Warranty and Repairs
Table 39: Service Information – Telephone Numbers and Addresses of Latin America Radio Support
Centers
Country Telephone Number Address
Colombia 571- 376-6990 Motorola Solutions de Colombia Service Centre
Torre Banco Ganadero
Carrera 7 No. 71-52
Torre B piso 13
Oficina 1301
Bogota
Mexico 5252576700 Motorola Solutions de México Service Centre
Bosques de Alisos #125
Col. Bosques de las Lomas CP
05120 Mexico DF
Piece Parts
To order parts in Latin America and the Caribbean contact your local Motorola Solutions CGISS
representative.
Table 40: Service Information – Telephone Numbers and Addresses of Latin America Motorola
Solutions Centers
Country Telephone Number Address
Argentina 5411-4317-5300 Motorola Solutions Argentina
68015000841-EL
Appendix A: Service Information
128
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