Maintenance & Troubleshooting 6 - 7
The
MC9190-G
does
not accept scan input.
Scanning application
is not loaded.
Verify that the unit is loaded with a scanning application. See the
System Administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Ensure
MC9190-G
is within proper scanning range.
MC9190-G
is not
programmed for the
bar code.
Ensure the
MC9190-G
is programmed to accept the type of bar
code being scanned.
MC9190-G
is not
programmed to
generate a beep.
If a beep on a good decode is expected and a beep is not heard,
check that the application is set to generate a beep on good
decode.
Battery is low. If the scanner stops emitting a laser beam when the trigger is
pressed, check the battery level. When the battery is low, the
scanner shuts off before the
MC9190-G
low battery condition
notification.
Note: If the scanner is still not reading symbols, contact the
distributor or Motorola.
WLAN connection is
lost when the
MC9190-G
is
connected to a host
computer using
ActiveSync.
Microsoft security
feature prevents
connection to two
separate networks.
Disconnect from the WLAN network prior to connecting to a host
computer using ActiveSync.
MC9190-G
cannot find
any Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of 10
meters.
The Bluetooth
device(s) nearby are
not turned on.
Turn on the Bluetooth device(s) you wish to find.
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer
to the device’s user documentation for help.
MC9190-G
keeps
powering down to
protect memory
contents.
The
MC9190-G
’s
battery is low.
Recharge the battery.
There is a delay during
a resume from
suspend.
This is the normal
behavior.
No solution required.
Table 6-1
Troubleshooting the MC9190-G (Continued)
Problem Cause Solution
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