78 Chapter 7 Using CallPilot system utilities
Channel Monitor tab
Channel Monitor tab.
CallPilot services
The Service Name pane shows the status of services from a CallPilot
perspective. The status shown in the Windows Services Control Panel
may state that a service is running, but it may not actually be fully running
or in service from a CallPilot perspective. Refer to the System Monitor tool
Channel Monitor tab for the true status.
The services listed under Service Name should be either running or in full
service when CallPilot is functioning optimally. If any CallPilot services are
stopped, investigate the cause of this. If you need assistance, call Nortel
technical support.
Note: While any stopped services should be investigated, some
services are not critical. CallPilot may continue to handle call processing
even with some services stopped.
The critical services that are needed for basic CallPilot call answering are
listed in the following table. For your reference, the equivalent names as
they appear in the Windows Control Panel are also listed.
CallPilot
System Monitor
Windows Control Panel
equivalent
CTMS Service CTMS Server
Telephony (TAPI) Telephony
MCE SLEE CallPilot SLEE Service
MCE Notification CallPilot MWI Service
MAS Notification CallPilot Notification Service
MAS CCR CallPilot Call Channel Router
MAS BCR CallPilot Blue Call Router
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.
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