Nortel SONET AccessNode 800A Series - Technical support information; 24 hour emergency technical assistance; Non-emergency support and software upgrade support

AccessNode Series 800A Outside Plant Cabinet Installation 323-3001-210 Issue 1.0
14-1
Technical support information 14-
This section lists the technical support available for AccessNode.
Note: AccessNode Express products are serviced by the AccessNode
support team detailed in this section.
24 hour emergency technical assistance
This section explains how to contact 24 hour emergency technical assistance.
Non-emergency support and software upgrade support
This section explains how to contact non-emergency support and software
upgrade support.
If you are here... Then call this number...
United States (800) ASK-ETAS
(800) 275-3827
Canada (613) 226-5456
If you are here... Then call this number...
United States
Normal business hours
8:00 am - 5:00 pm local time
Monday to Friday
All other times (for urgent software
upgrade support only)
(800) ASK-TRAN
(800) 275-8726
(800) ASK-ETAS
(800) 275-3827
Canada
Normal business hours
8:00 am - 4:00 pm local time
Monday to Friday
All other times (for urgent software
upgrade support only)
Call your regional field service engineering
group.
(800) ASK-ETAS
(800) 275-3827