Nortel SONET AccessNode 800A Series User Manual

Technical support information 14-3
AccessNode Series 800A Outside Plant Cabinet Installation 323-3001-210 Issue 1.0
Emergency repair service: USA
This section explains how to contact US emergency repair service.
A replacement circuit pack is shipped from Nortel within 24 hours of receiving
the order.
Emergency repair service: Canada
This section explains how to contact Canadian emergency repair service.
A replacement circuit pack is shipped from Nortel within 24 hours of receiving
the order.
Call customer service and... ship prepaid to...
(800) 251-1758
and request an emergency
replacement.
1) Give the following:
• name
• company name
• telephone number
• exact unit code and name for
emergency replacement
• ship-to address
2) Mark the defective item with
the assigned emergency repair
order number
Nortel Networks
917 Air Park Center Dr.
Nashville, TN 37217
Attn: Repair and Return
Call customer service and... ship prepaid to...
Normal business hours
Monday to Friday
8:00 am - 5:00 pm local time
(800) 668-1717 (English)
(800) 668-1748 (French)
and request an emergency
replacement.
All other times:
(800) 361-2575
and request an emergency
replacement.
1) Give the following:
• name
• company name
• telephone number
• exact unit code and name for
emergency replacement
• ship-to address
2) Mark the defective item with
the assigned emergency repair
order number
Northern Telecom
Canada Ltd.
Repair Customer
Service Group
9300 Trans Canada
Highway
St. Laurent, Québec
H4S 1K5
CANADA

Nortel SONET AccessNode 800A Series Specifications

General

Brand	Nortel
Model	SONET AccessNode 800A Series
Category	Network Hardware
Language	English