Printronix P5000 Service Manual (English)

Elizabeth FarrellAug 28, 2025

Why does my Printronix Printer display '15 COMM CHECK'?

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iwebbAug 28, 2025
The '15 COMM CHECK' message appears in CT emulation, indicating the line is not active on a twinax interface. Power off the printer. Check and reseat the twinax host data cable connection and twinax I/O cable connection at the CT board. Disconnect the twinax auto-termination cable from the printer and test the cable for the resistances. If resistances are not correct, replace the twinax auto-termination cable. Power on the printer and send a print job. Verify that all other devices on the twinax line are working properly. If the message disappears, the host has reestablished communication with the printer. If all other twinax devices work properly and the message still appears, replace the expansion-CT board.

Danielle WalkerAug 28, 2025

How to fix 'HB NOT INSTALLD*' error on Printronix Printer?

M
Michael MooreAug 28, 2025
The 'HB NOT INSTALLD*' message on your Printronix Printer indicates that the self-test routines do not detect hammer coils at printer start-up. First, install the shuttle frame assembly. Remove the paper path or pedestal top cover. Verify that the hammer bank logic cable is connected to connector J108 on the controller board and to the shuttle frame assembly. If the message persists, replace the hammer bank logic cable. If the message continues, replace the shuttle frame assembly. If the message still appears, replace the controller board.

wgilmoreAug 27, 2025

How to troubleshoot '48V CIRCUIT*' error on Printronix Printer?

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Brian KruegerAug 27, 2025
The '48V CIRCUIT*' message on your Printronix Printer indicates that the power supply isn't generating the correct voltage, or the controller board isn't detecting it. First, ensure the power supply board is correctly connected to the controller board. If the message persists, replace the power supply. If the message continues, replace the controller board.

craigtracyAug 25, 2025

Why does my Printronix Printer say 'LOAD PAPER'?

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williamduarteAug 25, 2025
The 'LOAD PAPER' message on your Printronix Printer indicates that the printer is out of paper. First, load paper and press CLEAR. If the message persists, check if the paper has a black or colored back, as the optical detector may not recognize it. Try using paper with a white or light back. If that resolves the issue, you can replace the paper detector switch with the optional black back forms switch assembly. Also, ensure the paper detector switch assembly is securely mounted and that connector P106/PMD is fully seated in connector J106 on the controller board. If the problem continues, consider replacing the paper detector switch assembly or the controller board.

Shelby DanielsSep 10, 2025

What does 'ERROR: SECURITY PAL NOT DETECTED' mean on my Printronix Printer and how can I fix it?

Print Width	4.09 inches
Dimensions	9.5 x 12.5 x 8.5 inches
Weight	12.5 lbs
Connectivity	Serial, Parallel, Ethernet
Interface	Serial, Parallel, Ethernet
Noise Level	55 dB

Printronix P5000 Service Manual

Table of Contents

Other manuals for Printronix P5000

Questions and Answers:

Printronix P5000 Specifications

Summary

1 Maintenance Overview

About The Printer

P5000 Printers

H-Series Printers

Make Sure You Order The Correct Spares

How To Identify A Printer

Important Maintenance Notes

About This Manual

Safety Notices

Hinweise zur Sicherheit

Controls And Indicators

Electrical Controls, Cabinet Models

Electrical Controls, Pedestal Models

Mechanical Controls, All Models

Tools, Test Equipment, And Supplies

Plugging In The Printer

Printronix Customer Support Center

Maintenance Training Available For Printronix Products

2 Preventive Maintenance

Cleaning The Printer

Cleaning The Outside Surfaces

Cleaning The Shuttle Frame Assembly

Cleaning The Card Cage Fan Assembly

3 Troubleshooting

Introduction

Troubleshooting Aids

Start Here...

List Of Messages

Troubleshooting Display Messages

List Of Messages

Troubleshooting Other Symptoms

General Symptom List

Power Failures

Printer Does Not Initialize

Power Stacker

Printer does not detect presence of power stacker

Stacker “chatters” at upper or lower limit

Stacker does not stack properly

Stacker elevator does not move

Stacker elevator moves by itself

Stacker limit switch check

Stacker motor check

Print Quality

Characters or dots are missing, smeared, too light, or too dark.

Characters are compressed on first line of a form

Horizontal misalignment of characters

Vertical misalignment of characters

Printer Operation Issues

Downloads Consistently Fail

Flash SIMM Won’t Copy

Paper Feeds Poorly

Power On Hang Condition

Printer Does Not Print From Host

Printer Does Not Print Self Tests

Reverse Paper Feed: Platen Does Not Open

TOF is Lost Repeatedly

Ribbon Issues

Ribbon Folding or Feed Problems

Shuttle Mechanism Issues

Shuttle Does Not Move

Shuttle is Noisy

3 Communications Failures

Table 4. Communications Problems

3 Diagnostic Printer Tests

Selecting And Running Diagnostic Printer Tests

Printing The E-Net Test Page

Boot Diagnostics Menu

Activating The Boot Diagnostics Menu

Exiting The Boot Diagnostics Menu

Hex Code Printout

How To Print A Hex Dump

ASCII Character Set

Soft vs. Hard Reset

The Power On Sequence