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Chapter 10: Support
• Frequently Asked Questions (below)
• Contacting Technical Support (page 291)
• Limited Warranty (page 295)
• Returning the Product For Repair (page 297)
Frequently Asked Questions
What kind of disk drives can I use with VessRAID?
VessRAID supports 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS
drives.
VessRAID does not support Parallel ATA (PATA) disk drives.
Can I take the disk drives from my Promise VTrak, put them into the
VessRAID, and keep my disk array or logical drive intact?
Yes. Like VessRAID, the newer VTrak subsystems use the industry-standard
DDF method of disk metadata, stored in the reserve sector of each physical
drive. Use the Transport function to prepare your disk drives before moving
them. See “Preparing the Disk Array for Transport” on page 146 or page 110.
Early VTrak subsystems used a proprietary method of disk metadata.
VessRAID subsystems have a metadata-to-DDF conversion feature. To use
the conversion feature, you must restart the VessRAID after installing disk
drives from an older VTrak subsystem.
Note that if you move your disk drives from the VessRAID to an early VTrak,
the older subsystem will not recognize your disk array or logical drive.
How can I tell when the VessRAID has fully booted?
When the VessRAID is fully booted up, the Power and FRU LEDs will light
up green. If a disk array is present, the Logical Drive LED will light up green
also. The system heartbeat LED blinks green seven times in three seconds,
goes dark for six seconds, then repeats the pattern.
Why does VessRAID come with a Command Line Utility?
First, to assign your VessRAID an IP address in order for the WebPAM
PROe management software to connect to it. Second, in the event of a
network failure, you can still access the VessRAID. Third, some users prefer
the Command Line Utility.
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