Chapter 10: Support
291
How can I be sure everything is working OK on the VessRAID?
Locally: The VessRAID enclosure has LEDs on the front to monitor the
status of power, field replaceable units (FRUs) and logical drives. When
these are green, VessRAID is functioning normally.
Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red
warning icons displayed, VessRAID is functioning normally.
What happens if a logical drive goes critical?
On the front of VessRAID, the logical drive LED turns amber and an audible
alarm sounds. See “Critical & Offline Disk Arrays” on page 301.
Can a VessRAID 1840s run using just one power supply?
Yes, it is possible to run the VessRAID 1840s on a single power supply.
There are two power supplies so that the 1840s will continue running if one
of the power supply fails. But deliberately leaving one power supply off
negates this advantage.
In addition, leaving one power supply off reduces air flow through the
VessRAID enclosure and can contribute to overheating. Always switch on
both power supplies.
VessRAID’s Netsend service does not report all events to Windows PCs.
This condition results from a shortcoming in Windows Messenger that
causes miscommunication with Netsend. Promise is developing a
workaround at the time of this writing. Note that all events are correctly
reported in the Event Viewer.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
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