Using the Debug Log
D009/D011/D012/D013/D091/D092 5-26 SM
5.8 USING THE DEBUG LOG
5.8.1 OVERVIEW
This machine provides a Save Debug Log feature that allows the Customer Engineer to
save and retrieve error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory but this
information is lost when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
Switching on the debug feature so error information is saved directly to the HDD for
later retrieval.
Copying the error information from the HDD to an SD card.
When a user is experiencing problems with the machine, follow the procedure below to set
up the machine so the error information is saved automatically to the HDD. Then ask the
user to reproduce the problem.
5.8.2 SWITCHING ON AND SETTING UP SAVE DEBUG LOG
The debug information cannot be saved the until the "Save Debug Log" function has been
switched on and a target has been selected.
1. Enter the SP mode.
2. Under "5857 Save Debug Log", press "1".
3. On the control panel keypad, press "1" then press
. This switches the Save Debug
Log feature on.
The default setting is "0" (OFF). This feature must be switched on in order for
the debug information to be saved.
4. Next, select the target destination where the debug information will be saved. Under
"5857 Save Debug Log", touch "2 Target", enter "2" with the operation panel key to
select the hard disk as the target destination, then press
.
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