PAPER JAM
G390 20 SM
3.2 PAPER JAM
The table below lists some possible symptoms for paper jams.
Symptom Possible Cause
The paper stops after it has been fed
halfway into the duplex unit.
The duplex unit is incorrectly installed. The
screws behind the rear paper guide [A] are
not fastened ( Option Setup Guide).
The paper is output to the paper tray. The
message "Remove Misfeed Duplex Unit" is
shown.
The paper gate solenoid does not work
correctly ( 1.9, 2.3).
The paper stays in the fusing unit after the
second-side image is printed.
The paper gate solenoid does not work
correctly ( 1.9, 2.3).
A paper jam occurs when the trailing edge is
near paper sensor 1.
Connector CN106 is not connected ( 3.1).
A paper jam occurs when the trailing edge is
near paper sensor 2.
Connector CN107 is not connected ( 3.1).
A paper jam occurs when the leading edge
is near the entrance roller.
Connector CN102 is not connected ( 3.1).
G390T901.WMF
[A]