SERVICE CALL
4. TROUBLESHOOTING
4.1 SERVICE CALL
4.1.1 SUMMARY
There are four classes of service calls as shown and listed in the table below. Note
that these classes are commonly used by other various product models. Not all
classes are supported by this machine.
Trouble-
shooting
Class Definition Reset Procedure Remarks
A
The error involves the fusing unit. The
printer operation is disabled. The user
cannot reset the error.
Reset the SC. Turn the main
switch off and on.
Not used for
this machine
B
The error involves one or some specific
units. The machine operates as usual,
excluding the related units.
Turn the main power switch
off and on.
C
The error is logged. The SC-code
history is updated. The machine
operates as usual.
The SC will not be shown.
Only the SC history is
updated.
D
The machine operation is disabled.
You can reset the machine by turning
the main switch off and on. If the error
recurs, the same SC code is shown.
Turn the main power switch
off and on.
NOTE:
1) If the problem concerns electrical circuit boards, first disconnect, then
reconnect the connectors before replacing the PCBs.
2) If the problem concerns a motor-lock, first check the mechanical load
before replacing motors or sensors.
SM 4-1 G108
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