Message Causes Solutions
Cannot access the shared
folder
The following are possible
causes.
• The settings for the
shared folder are
wrong.
• Cannot access the
network.
Try again later.
If there is no improvement
contact your administrator.
• The shared folder does
not work correctly.
• The server with the
shared folder is not
correctly connected to
the network.
• The shared folder is not
configured to use CIFS
protocol.
• The path to the shared
folder is incorrect.
• The user name or
password is incorrect.
• The network cable is
not properly
connected.
• The IP address is not
configured.
• The DNS server is not
configured.
• The IP packet cannot
reach the shared folder
because a different
subnet mask is
specified.
• CIFS (SMB)
communication is
prohibited in the
network.
• Check the shared folder settings.
• Make sure that the shared folder
can be accessed from a
computer, and then try to save the
data again.
9. Troubleshooting
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