4.Software Configuration
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sender". It is an SMTP command sent at the beginning of the email transmission process.
2. The sender's address in the mail header "From:" field. This appears as "From" in email clients. It is a part of
the email itself.
3. The email address corresponding to the SMTP username used to login into the SMTP server.
When the MFP logins into the SMTP server, the email address of the username 3) will be compared to 1) and 2).
If these comparisons fail, authentication will also fail. Exchange server will stop the transmission procedure, and
the "Transmission has failed" message will be returned to the sender.
Typical example
NG case:
SP5-860-022 is Off:
1. The "MAIL FROM" field = device
2. The mail header "From:" field = use
3. The SMTP username = device
When the SMTP server compares 2) and 3) the Exchange Server will stop the transmission procedure.
OK case:
SP5-860 can be used to make the values in the above example, match.
In this example, if SP5-860-022 is On, the user's email address in the mail header '2)' will be replaced by the
Administrator's email address.
To solve the problem, the Administrator's address must be the same as the device's address.
If this is done:
1. The "Mail From: field = device
2. The mail header "From:" field = administrator
3. The SMTP username = device
1,2 and 3 must match and the authentication should be successful.
• The user's email address will still be inserted into the reply-to field.
The device SMTP user name, password, and email address are configurable in [User Tools] > [Machine Features]
> [System Settings] > [File Transfer] > [SMTP Authentication].
User email addresses are configurable in the user configuration of the Address Book.
The administrator email address is configurable in [User Tools] > [Machine Features] > [System Settings] > [File
Transfer] > [Administrator's Email Address].
The Qualification Switching of Scan to Folder
Determining which account Scan to Folder uses to access a scan destination and the effects of System SP 5-846-
021.
This method depends on how the destination is accessed, whether authentication is being used, and SP 5-846-021.
Cases:
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