3.Troubleshooting
46
Lower the modem transmission baud rate.
IPFAX SW 05
16 Remote fax cancelled transmission? Check whether the remote fax cancelled the
transmission.
IP-Fax Reception
Cannot Receive via IP Address/Host Name.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Send by using another method
(Fax, Internet Fax)
3 IP address of local fax registered? Register the IP address.
4 Port number specified at remote sender fax
(if required)?
Request the sender to specify the port number.
5 Specified port number correct (if required)? Request the sender to check the port number.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
• The sender machine displays this error code if the
sender fax is a Ricoh model.
7 Network bandwidth too narrow? Request the system administrator to increase the bandwidth.
Lower the start modem reception baud rate on the receiving
side.
IPFAX SW06
8 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission.
Cannot Receive by VoIP Gateway.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Request the remote fax to send
by using another method (Fax, Internet Fax)
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5 IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP address/host name.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
7 Network bandwidth too narrow? Request the network administrator to increase the
bandwidth.
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