3.Troubleshooting
47
8 G3 fax connected? Check that G3 fax is connected.
9 G3 fax power switched on? Check that G3 fax is switched on.
Cannot Receive by Alias Fax Number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot the breach firewall. Request the remote fax to send
by using another method (Fax, Internet Fax)
3 Gatekeeper installed correctly? Contact the network administrator.
• The sender machine displays this error code
when the sender fax is a Ricoh model.
4 Power to Gatekeeper switched on? Contact the network administrator.
• The sender machine displays this error code
when the sender fax is a Ricoh model.
5 IP address/host name of Gatekeeper correct
on the sender’s side?
Request the sender to check the IP address/host name.
• The sender machine displays this error code
when the sender fax is a Ricoh model.
6 DNS server registered when Gatekeeper host
name specified on sender’s side?
Contact the network administrator.
• The sender machine displays this error code
when the sender fax is a Ricoh model.
7 Enable H.323 SW is set to on? Request the sender to check the settings.
User Parameter SW 34 Bit 0/SW 34 bit 1
• Only if the remote sender fax is a Ricoh fax.
8 Local fax IP address registered? Register the IP address.
9 Local fax Alias number registered? Register the Alias number.
10 Network bandwidth too narrow? Request the system administrator to increase the
bandwidth.
Lower the start modem reception baud rate on the
receiving side.
IPFAX SW06
11 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission.
12 Local fax registered in Gatekeeper/SIP
server ?
Contact the network administrator.
• The sender machine displays this error code
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