4.Troubleshooting
60
Error codes recorded in the Access Log
Error
code
Error name Explanation Solution
49 fwu-prohibit Firmware update is prohibited. Enable firmware update, and repeat the
procedure.
60 other:E60 The HDD cannot be used.
• Turn the main power OFF and ON,
and then repeat the procedure.
• If the HDD is damaged, replace it.
62 other:E62 The structure of the application or
control panel firmware in the package is
invalid.
Prepare a valid package file.
221 terminate-fail Failed to terminate an application when
attempting to update or uninstall it.
• If a job is under way in the target
application, wait until the job is
finished, and then repeat the
procedure.
• Turn the main power OFF and ON,
and then repeat the procedure.
222 signature-
invalid
Failed to verify the signature attached to
the application or firmware.
Repeat the procedure using a valid
signature.
223 machine-busy Failed to execute installation because
another function was being used on the
MFP.
• Wait a while and repeat the
procedure.
• Turn the main power OFF and ON,
and then repeat the procedure.
224 capacity-lack The storage capacity is not enough.
• Reduce the number of applications
to be installed.
• Uninstall unnecessary applications.
225 download-fail The product ID is incorrect. Use a correct product key.
226 dependency-
check-fail
The control panel does not meet the
installation requirements of the
application.
Check the installation requirements of
the application. Update the control
panel as necessary.
227 license-invalid There are no remaining licenses. The
product key that you are trying to use has
already been activated for another
device.
Use an unused product key to activate
the application.
An invalid product key was used to issue
the license.
Update the application using an
activated product key.
The number of licenses issued has
exceeded the limit.
Deactivate the application, and then
activate it again.
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