Ricoh MP C307

3.Troubleshooting
43
Communication
Route
Item Action [Remarks]
[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the
destination. The machine receives the returned e-mail if
the communication is performed successfully.]
Between e-mail
server and internet
1. E-mail account on the
Server
• Make sure that the PC can log into the e-mail server.
• Check that the account and password stored in the
server are the same as in the machine.
[Ask the administrator to check.]
2. E-mail server
• Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the
destination. The machine receives the returned e-mail if
the communication is performed successfully.]
3. Destination e-mail
address
• Make sure that the e-mail address is actually used.
• Check that the e-mail address contains no incorrect
characters such as spaces.
4. Router settings
• Use the "ping" command to contact the router.
• Check that other devices connected to the router can
sent data over the router.
[Ask the administrator of the server to check.]
5. Error message by e-
mail from the network of
the destination.
• Check whether e-mail can be sent to another address
on the same network, using the application e-mail
software.
• Check the error e-mail message.
[Inform the administrator of the LAN.]