Self-Diagnostic Mode
410
Type Display How to reset SC call or SC
alarm in
customer
support system
SC).
Alarm count
and alarm only
if recurrence
• When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is
reported by the customer support system, even in the event of an ordinary SC, reboot is not performed.
During automatic reboot, a confirmation screen is displayed after the reboot.
• When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and logging
count is performed. Also, when an SMC print is output, an * mark is added alongside the SC number
for clarity.
• Automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting) (default
value: OFF).
SC Logging
When an SC is generated, the "total count value when the SC is generated" and the "SC code" are logged.
However, if the total count value during the SC is the same as last time, logging is not performed.
Logged data can be checked by outputting an administrative report (SMC print). The SC history is logged up to
the last 10 entries, and if there are more than 10 entries, data are progressively deleted starting from the oldest.
SC Automatic Reboot
When an ordinary SC (pattern D) is generated, automatically reboot is performed. Automatic reboot or reboot
by user operation can be set by SP5-875-001 (SC automatic reboot setting out) (default value: 1 "OFF").
When a type D occurs, automatic reboot is done or the machine display asks the customer if it can reboot.
However, when the SC occurs twice in a short time, the machine sends a report to the @Remote server without
rebooting. This is because just rebooting may not be a good solution if an SC occurs twice.
When an automatic reboot is performed, a confirmation screen is displayed after reboot. The confirmation
screen can be cancelled by pressing the [OK] key (display is not cancelled only when the main power switch is
switched OFF to ON).
Screen display during reboot
• Status display on the current screen
• Post-processing ...... Post-processing during printing, etc.
• Automatic reboot .... After operation end
Post-processing
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