Ricoh MP C307 - Page 502

SC9xx: Others
496
Do SP5-832-11, and cycle the main power OFF/ON.
Procedure 3
1. If “Procedure 2” is not the solution for the problem, do SP5-832-001 (HDD Formatting - All)
2. Cycle the machine off/on.
• SP5-832-001 erases all document and address book data on the hard disks. Consult with the
customer before you do this SP code.
Procedure 4
1. If “Procedure 3” does not solve the problem, replace the HDD.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC940-50 C Optional counter interface unit error
Setting of the optional counter interface is ON, and register values, of the set detection signal
of the optional counter interface unit, is "1" 3 times in a row.
Driver's error of the optional counter interface
• Cycle the main power OFF/ON.
• If the problem cannot be solved, replace the BiCU.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC990-00 D Software operation error
Software attempted an unexpected operation.
• Parameter error
• Internal parameter error
• Insufficient work memory
• Operation error caused by abnormalities that are normally undetectable.
• Cycle the main power OFF/ON.
• Reinstall the software of the controller and BiCU.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC991-00 C Recoverable software operation error
Software attempted an unexpected operation.
SC991 covers recoverable errors as opposed to SC990.
• Parameter error
• Internal parameter error
• Insufficient work memory
• Operation error caused by abnormalities that are normally undetectable.
Logging only