Solving other problems
381
15. Troubleshooting
Misformed
characters
• If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try different
paper (see "Print media specifications" on page 393).
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. Cleaning the
scan unit or contact a service representative.
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality (see "Print media
specifications" on page 393).
• Ensure that the paper or other material is loaded correctly
and the guides are not too tight or too loose against the
paper stack.
• Ensure that the standard tray right bottom door, dual
cassette feeder right bottom door or high capacity feeder
right bottom door is securely closed. If the bottom doors
are not completely closed, open and close the bottom
doors.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature
and humidity can cause paper curl (see "Print media
specifications" on page 393).
• Turn the stack of paper over in the tray. Also try rotating
the paper 180° in the tray.
Condition Suggested Solutions
AaBbC
AaBbC
AaBbC
AaBbC
AaBbCc
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality (see "Print media
specifications" on page 393).
• Turn the stack of paper over in the tray. Also try rotating
the paper 180° in the tray.
• Ensure that the standard tray right bottom door, dual
cassette feeder right bottom door or high capacity feeder
right bottom door is securely closed. If the bottom doors
are not completely closed, open and close the bottom
doors.
Back of
printouts are
dirty
Check for leaking toner. Clean the inside of the machine.
Cleaning the inside or contact a service representative.
Condition Suggested Solutions
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