SICK nanoScan3

11.3 Error indication on the display
Overview
If t
here is an error, the display shows a warning symbol, a type of error and an error
code on a red flashing background.
Figure 46: Error indication
•
T
he two-character error type will help you during troubleshooting.
•
The eight-character error code in the bottom line helps SICK support during the
detailed error analysis.
•
Pressing the button briefly shows you more information about the error for trouble‐
shooting.
•
You will find detailed information in Safety Designer’s message history about the
individual errors and information about events not shown by the display.
Error indication on the display
T
able 26: Error types (selection)
Error type Brief description Cause Troubleshooting
C1 Faulty configuration The configuration is faulty.
►
R
econfigure the device.
C2 Incompatible configura‐
t
ion
The configuration in the system plug
does not match the device’s func‐
tionality.
►
Chec
k device variant.
►
Replace or reconfigure the
device.
C3 Incompatible firmware The configuration in the system plug
doe
s not match the device’s firm‐
ware version.
►
Chec
k the firmware version of
the device.
►
Replace or reconfigure the
device.
E1 Error in the safety laser
sc
anner
The safety laser scanner has an
internal error.
►
P
erform a device restart using
the display or Safety Designer or
interrupt the voltage supply for at
least twoseconds.
►
Replace the safety laser scanner
and send it to the manufacturer
for repair.
E2 Error in the safety laser
sc
anner
The safety laser scanner has an
internal error.
►
P
erform a device restart using
the display or Safety Designer or
interrupt the voltage supply for at
least twoseconds.
►
Replace the safety laser scanner
and send it to the manufacturer
for repair.
E3 Error in the system plug The system plug has an internal
er
ror.
►
P
erform a device restart using
the display or Safety Designer or
interrupt the voltage supply for at
least twoseconds.
►
Replace the system plug.
E4 Incompatible system
plu
g
The system plug is unsuitable for
the safety laser scanner.
►
Chec
k part number or type code.
►
Replace the system plug.
TROUBLESHOOTING 11
8027909/2023-02-22 | SICK O P E R A T I N G I N S T R U C T I O N S | nanoScan3 – EtherNet/IP™
109
Subject to change without notice