Siemens SIMATIC IPC647E

Technical support
B.2 Troubleshooting
SIMATIC IPC647E
Operating Instructions, 11/2018, A5E45589180-AA
187
Problem
Cause
Remedy
Time and/or date of the PC is
not correct
1. Open the firmware configuration menu. To do
this, press the <F2> key during the boot opera-
tion.
2. Set the date and the time in the "Main" tab.
Time and date are still incor-
rect even after correct setting
in the firmware (BIOS)
The backup battery is dead. Replace the backup battery.
USB device not responding USB ports are deactivated in the
firmware (BIOS)
Use a different USB port or activate the port.
Operating system does not support
XHCI
Activate the firmware setting "PS/2 Emulation" in the
firmware (BIOS) under "Advanced > USB Configura-
tion".
USB-2.0/3.0 device connected
although USB-2.0/3.0 is deactivat-
ed
Activate the USB.
Operating system does not support
the USB interfaces
• Activate the firmware setting "Legacy USB Sup-
port" in the firmware (BIOS) under "Advanced >
USB Configuration".
• For other devices, you need the USB device
drivers for the required operating system.