Technical support
B.2 Troubleshooting
SIMATIC IPC647E
Operating Instructions, 11/2018, A5E45589180-AA
189
B.2.3 Problems with RAID systems
The RAID software reports the
following errors:
• The RAID plug-in failed to
load, because the drive is not
installed.
• The Serial ATA plug-in failed
to load, because the driver is
not installed correctly.
• The Intel
®
Storage Console
was unable to load a page for
the following reason:
– A plug-in did not provide a
page for the selected de-
vice
– A plug-in failed to load
RAID is not activated The messages have no negative effect on the opera-
tion of the device and can be ignored.
Acknowledge the messages.
RAID is activated Install the software again with the help of the sup-
plied data storage medium.
B.2.4 Problems when using expansion cards
The device crashes during
startup
• Redundant I/O addresses
• Redundant hardware inter-
rupts and/or DMA channels
• Signal frequencies or signal
levels are not adhered to
• Different pin assignment
Check your computer configuration:
• If the computer configuration corresponds to the
delivery state, contact your technical support
team.
• In the case of a change in the configuration,
restore the delivery state. To do this, remove the
expansion card and restart the device. If the error
no longer occurs, the expansion card was the
cause of the fault. Replace this with a Siemens
expansion card or contact the supplier of the ex-
pansion card.
If the device still crashes, contact your technical
Insufficient output of an external
Use a powerful power supply.
The device does not start up or
switches off immediately
A counter voltage is fed into the
device by connected or installed
expansion cards
Clarify the following with the supplier of the compo-
nent:
• The component can be operated without an
external power supply.
• The component can be reconfigured so that it
only uses the external power supply or that of the
device.
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