I had to cancel a cut. Now my SOLO is no longer responding when I click on CREATE to cut.
• In the Cut Settings window, check the setting for Connection. For example, it may have reset to USB
whereas you had your SOLO setup wirelessly and need TCP/IP selected.
• Try restartiing the SOLO and CREATE.
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I cannot get my shapes to draw with the test pen. Nothing happens when I click on CREATE to start the cut.
• First check to see if there’s a preview of your image on the right side of the Cut Settings window:
If there’s no image, check to see if you have Pen selected under Holder in the Cut Settings window. If
you do, then go back to the main window, select any layers you wish to draw and, on the Style Panel,
change the Cut Line Type to Draw.
If the image is showing, check your Connection settings.
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A2 Operating Issues
The control panel isn’t responding very well.
• Press control panel icons with your finger and not your fingernail. You can also use a black rubber
stylus.
• Make sure the control panel is clean.
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My mat is rotating when the SOLO starts to cut!
• At least two pinch wheels need to be gripping the mat. Move the mat either left or right so that it is under
two outer pinch wheels and the pinch wheels are aligned under white arrows. Refer to Section 1.10.
• Make sure you are not trying to force the blade to cut too deeply and/or too quickly through a
thick/dense material like chipboard or craft plastic. Slow the speed, decrease the pressure, and add
more passes.
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My vinyl isn’t feeding evenly while cutting. It starts bunching up on the inside of the end cap.
• Even if you feel the vinyl is aligned properly at the start of the cut, a slight “out of alignment” error will
become more pronounced with a long cut. When you first drop the pinch wheels, use the arrow keys to
feed the vinyl for the length of the cut to make sure it is feeding straight. If not, then feed forward about
half the length of the vinyl needed, lift the pinch wheels and realign the vinyl. Continue testing the
alignment until you can verify that the vinyl is sufficently aligned for the entirety of your project.
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The pinch rollers are not tight enough to hold the vinyl I’m cutting. The vinyl is slipping and rotating when I start
the cut.
• The pinch wheels need to be over grit shafts (the dark gray rough areas along the revolving shaft. The
white arrows will help you align the pinch wheels in correct locations. Also, use outside locations versus
having, say, one pinch on the far right of the vinyl and a second pinch wheel only in the middle.
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