Vertiv SmartRow 2 - Page 120

Category Issue Possible Causes Solutions
following ping command to confirm the IP address
connectivity: ping [IP address]. The ping statistics
should inform you if there has been a loss of connection.
If the above solutions do not resolve the issue, reset the device to restore the default IP address.
A new access card needs to
be added to record the
authorized user's information
in the monitoring unit system.
See Access Card
Troubleshooting on the facing
page for reference.
The access control has been connected
to the monitoring unit for management.
It is damaged during use and needs to
be replaced.
Perform a permission reset for the access control
device.
The fingerprint card reader has been
connected to the monitoring unit for
management through a certain access
control device. It is damaged during use
and needs to be replaced.
The monitoring unit data collector is
damaged during use and needs to be
replaced.
Access control is connected to the
monitoring unit A for management.
Among them, authorization information
already exists for the access control. It is
not allowed to switch to monitoring unit
Bfor management.
The fingerprint card reader is connected
through the access control A for
management. Among them, the
fingerprint card reader already has
authorization information, and it is not
allowed to switch to access control B for
management.
Sensor
The intelligent sensor has no
display and cannot be
displayed on the monitoring
unit page.
Disconnected from the unit's sensor
port.
Connect the intelligent sensor to the monitoring unit's
SENSORport.
Connected to the wrong sensor port.
Ensure address "1" is connected to SENSOR1 and
address "2" is connected to SENSOR2.
Incorrect sensor address. Ensure the address is not set to 00.
Improper cabling.
The connection cable must be a direct-through and
intact.
The alarm indicator of the
intelligent sensor is always on.
Device malfunctioning.
Return the intelligent sensor to the service center of the
Vertiv office.
Server
IT equipment accessed
through the IPMI2.0 protocol
is experiencing
communication failure.
Server does not support IPMI2.0
protocol.
Refer to the user manual provided by the server
manufacturer to determine if the server support the
protocol.
Poor connection.
Open a Windows command prompt, then enter the
following ping command to confirm the IP address
connectivity: ping [IP address]. The ping statistics
should inform you if there has been a loss of connection.
Table 11.1 Monitoring Unit Troubleshooting (continued)
114 Proprietary and Confidential ©2024 Vertiv Group Corp. 11 Troubleshooting
Vertiv™ SmartRow™ 2 Infrastructure Solution User Guide