Watlow F4T • 5 • Chapter 1 Overview
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA)
number before returning any item for repair. If you do not know why the product failed,
contact an Application Engineer or Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number from the Customer Service Department is required
when returning any product. Make sure the RMA number is on the outside of the carton
and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it to verify the reason for the product fail-
ure. Unless otherwise agreed to in writing, Watlow's standard warranty provisions, which
can be located at www.watlow.com/terms, will apply to any failed product.
4. In the event that the product is not subject to an applicable warranty, we will quote
repair costs to you and request a purchase order from you prior to proceeding with the
repair work.
5. Watlow reserves the right to charge for no trouble found (NTF) returns.
Document Overview and Purpose
This document looks deeper at the system configuration using Composer™ software and the
F4T function blocks and their associated connections. Common product usage is described and
illustrated through application examples.
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