Xerox PHASER 6121MFP User Manual

Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
205
Problems Receiving Faxes
Transmission is not possible. The transmission procedure may
have been performed incorrectly.
Verify the transmission procedure
and then try sending the fax again.
The fax number may be wrong. Verify the fax number.
In the address book, the fax number
you want to use may not be
associated with the Speed Dial
number you are using.
Verify that you are using the correct
Speed Dial number.
The telephone line may be
incorrectly connected.
Verify the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
recipient’s fax machine.
Contact the recipient.
Incorrectly configured voice over IP
(VOIP). Digital phone service is
often not compatible with Fax.
Install dial-tone phone service, or
try to troubleshoot VOIP. For more
information, go to:
www.soft-switch.org
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Verify that the printer can make
clean copies. If it can, have the
caller send the fax again.
The caller may have loaded the
pages upsidedown.
Contact the sender.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception. See Changing the Fax
Receive Mode on page 125.
The memory is full. Load paper if the output tray is
empty, then see if the stored faxes
print.
The telephone line is incorrectly
connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
caller’s fax machine.
Make a copy to verify that this
printer is operating correctly and
then, if the copy printed correctly,
have the recipient check the
condition of their fax machine.
Symptom Cause Solution

Xerox PHASER 6121MFP Specifications

General

Print technology	Laser
Maximum resolution	1200 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	11 s
Time to first page (color, normal)	21 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Print speed (color, normal quality, A4/US Letter)	5 ppm
Power supply type	AC
Dimensions (WxDxH)	405 x 427 x 375 mm
Printer management	MFP ControlCentre, Xerox CentreWare Internet Services, Xerox CentreWare Web
All-in-one functions	Copy, Scan
Standard media sizes	92 x 184mm - 216 x 356mm
Maximum internal memory	0.128 GB
Color all-in-one functions	copy, print, scan
Compatible operating systems	Windows 2000/XP/Vista Mac OS X v10.3+
Scanner type	Flatbed scanner
Image formats supported	JPG
Maximum scan resolution	4800 x 4800 DPI
Copier resize	- %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	19 s
Time to first copy (color, normal)	45 s
Total input capacity	200 sheets
Total output capacity	100 sheets
Internal memory	128 MB
Card reader integrated	No
Sound pressure level (printing)	- dB
Display	LCD
Market positioning	Business
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Card stock, Labels, Plain paper, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 209 g/m²
Standard interfaces	USB 2.0
Power consumption (standby)	76 W
Power consumption (average operating)	271 W
Sustainability certificates	ENERGY STAR
Certification	EMC, FCC
Maximum duty cycle	35000 pages per month
Recommended duty cycle	1500 pages per month
Operating temperature (T-T)	10 - 35 °C
Non-operating relative humidity (non-condensing)	15 - 85 %