Xerox PHASER 6121MFP User Manual

Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
206
Fax Error Messages
Incorrectly configured voice over IP
(VOIP). Digital phone service is
often not compatible with Fax.
Install dial-tone phone service, or
try to troubleshoot VOIP. For more
information, go to:
www.soft-switch.org
Expected received faxes do not
print.
Faxes are set to be received into
memory instead of automatically
printed.
Check the Auto RX light on the left
of the printer control panel to see if
it is blinking. If it is blinking, there
are stored received faxes waiting to
print. Verify that there is paper of
the correct size in the paper tray. If
not, load the correct size paper
(Letter or A4).
Message Cause Solution
Check Fax Mode If a fax is received, it could not be
printed on paper of the currently
specified type or size. However, you
can still copy and print.
Press the Fax button and then check
the error details.
To print a received fax, change the
paper type setting to Plain Paper
and the paper size to Letter, A4, or
Legal (whichever is in the paper
tray).
Communication error Communication is not possible
because of a problem with the
recipient’s or sender’s fax machine.
Review the transmission results.
Fax Data Lost Data stored in the memory has
been erased.
Check the printed Lost Data report.
If transmission data was erased,
scan the transmission data again. If
received data was erased, have the
fax sent again.
Phone line in use
Check the handset
The receiver of the connected
telephone is off the hook.
Return the telephone receiver to the
hook.
Phone line problem
Check phone line
The telephone dialing system or
telephone wiring system is not set
correctly.
Inspect the telephone dialing
system or telephone wiring system
and use the appropriate
configuration menu to make the
correct settings.
The telephone cable is not attached
correctly.
Correctly connect the telephone
cable.
Symptom Cause Solution

Xerox PHASER 6121MFP Specifications

General

Print technology	Laser
Maximum resolution	1200 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	11 s
Time to first page (color, normal)	21 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Print speed (color, normal quality, A4/US Letter)	5 ppm
Power supply type	AC
Dimensions (WxDxH)	405 x 427 x 375 mm
Printer management	MFP ControlCentre, Xerox CentreWare Internet Services, Xerox CentreWare Web
All-in-one functions	Copy, Scan
Standard media sizes	92 x 184mm - 216 x 356mm
Maximum internal memory	0.128 GB
Color all-in-one functions	copy, print, scan
Compatible operating systems	Windows 2000/XP/Vista Mac OS X v10.3+
Scanner type	Flatbed scanner
Image formats supported	JPG
Maximum scan resolution	4800 x 4800 DPI
Copier resize	- %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	19 s
Time to first copy (color, normal)	45 s
Total input capacity	200 sheets
Total output capacity	100 sheets
Internal memory	128 MB
Card reader integrated	No
Sound pressure level (printing)	- dB
Display	LCD
Market positioning	Business
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Card stock, Labels, Plain paper, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 209 g/m²
Standard interfaces	USB 2.0
Power consumption (standby)	76 W
Power consumption (average operating)	271 W
Sustainability certificates	ENERGY STAR
Certification	EMC, FCC
Maximum duty cycle	35000 pages per month
Recommended duty cycle	1500 pages per month
Operating temperature (T-T)	10 - 35 °C
Non-operating relative humidity (non-condensing)	15 - 85 %