4-60 WorkCentre C2424 Service Manual
Scanner Scanhead Does Not Move
1. Verify the scanhead shipping lock is in the “unlocked” position. Reboot the
system.
2. Is there power to the scanner assembly? Lift the document feeder and verify the
document feeder lamp is on. If so, the scanner power supply is operating
correctly.
3. Verify the scanner power supply, see "Verifying Scanner Power Supply
Operation" on page 4-70.
4. Replace the scanner assembly.
Scanhead Motion is Not Smooth and Continuous
1. Verify the scanhead shipping lock is in the “unlocked” position. Reboot the
system.
2. Run the service diagnostics test “Exercise Axis Motion” and observe the motion
of the scanhead, paying special attention to anything that could be obstructing the
scanhead motion.
3. If there is no scanhead motion, replace the scanner assembly.
Scanner Lamp Does Not Turn On
1. Is there power to the scanner assembly? Lift the document feeder and verify the
scanhead moves. If so, the scanner power supply is operating correctly.
2. Is there power being to the scanner power supply? See, "Verifying Scanner Power
Supply Operation" on page 4-70
3. Replace the scanner assembly.
Control Panel is Malfunctioning
Note
Make sure to connect the scanner cable properly to the electronics module.
1. Control panel appears to be frozen or the buttons are not working.
a. If the system is currently powered on and frozen, open then close the front
door of the system and see if the control panel responds.
b. If system appears functional after operating the door, advise client that
failure may have been due to an ESD event. Thoroughly test system for any
other problems.
c. Skip the rest of this section if the system now appears functional, otherwise
continue troubleshooting.
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