Image-Quality Troubleshooting 5-29
Incomplete Image Transfer to Paper
All of the image does not transfer to the paper.
Media that is not smooth enough or too light can cause
this problem. This problem can also occur on
watermarked paper.
Step Questions and Actions Yes No
1
1. Verify the media is supported for this system
and/or try a higher quality or heavier media
type.
2. Did this correct the problem?
Complete. Go to Step 2.
2
1. Try using a higher quality print mode.
2. Did this correct the problem?
Complete. Go to Step 3.
3
1. Poor drum oiling can cause the image
transfer to be incomplete on one side of the
page.
4
1. Use service diagnostics to verify the drum
maintenance cam roller and pivot plate are
operating correctly. Replace any defective
parts.
2. Did this correct the problem?
Complete. Go to Step 5.
5
1. Inspect and clean the maintenance kit wiper
blade.
2. If necessary, replace the maintenance kit.
3. Did this correct the problem?
Complete. Go to Step 6.
6
1. Inspect the drum temperature sensor and
check for contamination and improper
positioning between the sensor and the
drum surface.
2. Clean and position the sensor as necessary
3. Did this correct the problem?
Complete. Go to Step 7.
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