5-34 WorkCentre C2424 Service Manual
Image is Offset or Cut-Off
1. Print an information page from the system’s control panel. This is to verify the
driver settings or image file is not the cause of the problem. If the defect is not
visible on the information page, the problem is not hardware related.
2. Verify that the tray guides are adjusted correctly.
3. Ensure that the paper size in the driver and system match the paper loaded in the
tray.
4. Check the application for the correct image sizing and orientation.
Poor Ink Adhesion, Poor Image Durability
Follow these steps if the ink is flaking off the print after the print is complete.
1. If a specialty coated paper is being used (for example, glossy media), try a
different paper. Xerox transparency film provides the best ink adhesion versus
off-the-shelf transparency film.
2. Verify the paper preheater temperature using diagnostics.
3. The drum is too cold or too hot. Verify the drum temperature using diagnostics.
Ensure that the drum temperature sensor is properly positioned and has no
contamination between it and the drum surface.
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