5-20 WorkCentre C2424 Service Manual
4
1. If there is no visible scratch on the
transparency the defect occurred during
paper pick or early transport from Trays 2, 3,
or 4.
2. Change the paper pick guide, front door, or
maintenance kit.
3. Did this correct the problem?
Complete. Go to Step 5.
5
A scratch or smear can be caused by debris
build-up on the paper preheater’s heating
surface. Try the following:
1. Run the cleaning procedure Remove Print
Smears from the system’s control panel.
2. Did this correct the problem?
Complete. Go to Step 6.
6
1. Force a sheet of thick 65- to 80-lb. paper
through the paper preheater to “buff” the
paper preheater heating surfaces.
2. With the leading and trailing ends of the
sheet of paper extending from the entry and
exit of the paper preheater, gently pull the
sheet of paper back and forth several times
and then remove the paper. Be careful of the
paper-sensor flags.
3. Did this correct the problem?
Complete. Go to Step 7.
7
1. Inspect all paper guides inside the system
for nicks, cuts, or debris.
Clean or replace any defective
paper guide(s).
Step Questions and Actions Yes No
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