| Troubleshooting | 223
Troubleshooting
When your system is unable to operate properly, you need to troubleshoot issues.
Make sure that the system is not physically damaged when experiencing a problem, and the cables are loose and the
connections are correct or not. All these are common issues.
•
General Issues
•
Call Issues
•
Audio Issues
•
Video Issues
•
Placing a Test Call
•
System Diagnostics
•
System Status
•
Viewing Call Statistics
General Issues
Situation Cause Solution
The remote control battery is dead. Replace batteries.
The remote control battery is
installed incorrectly.
Installed batteries correctly.
Aim the remote control at the
wrong direction.
Aim the remote control at the
sensor when you perform a task.
You may control the far-site
camera during a call.
Ensure that you are controlling the
near-site camera.
There are some objects obstructing
the sensor on the front of the
camera.
Ensure that no objects are
obstructing the sensor on the front
of the camera.
Your system does not respond to
the remote control.
The remote control is broken. Replace the remote control.
You forget the administrator
password for the system
You cannot access the advanced
settings.
Reset your system.
Contact your network
administrator.
Time and date are wrong The system fails to obtain the time
and date from the SNTP server
automatically.
Configure the time and date
manually.
The local image is not selected. Select local image using your
remote control before adjusting
camera.
The system is in the operation
menu.
Adjust the camera when the system
is idle or during a call.
You cannot adjust the camera angle
and the focus
The remote control is not working. Check the remote control.
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