Maintenance and Troubleshooting
182
Device battery is not
charging.
Device was removed
from cradle or cradle
was unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure the device
is seated correctly.
The MC3300x 7000 mAh PowerPrecision+ extended
battery charges from 0% to 90% in less than 5.2
hours at room temperature.
The MC33XX 5200 mAh PowerPrecision+ high
capacity battery charges from 0% to 90% in less than
3.8 hours at room temperature.
The MC33XX 2740 mAh PowerPrecision+ standard
battery charges from 0% to 90% in less than 2.2
hours at room temperature.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The device is not fully
seated in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0 °C (32 °F) or above 40 °C (104 °F).
Spare battery is not
charging.
Battery not fully seated
in charging slot.
Remove and re-insert the spare battery into the
cradle, ensuring it is correctly seated.
Battery inserted
incorrectly.
Ensure the contacts are facing down and toward the
back of the cradle.
During data
communication, no
data was
transmitted, or
transmitted data was
incomplete.
Device removed from
cradle during
communication.
Replace device in cradle and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
See the system administrator.
Table 25 Troubleshooting the 1-Slot USB Charge Cradle (Continued)
Problem Cause Solution
mc33-ug-en.book Page 182 Thursday, July 9, 2020 10:34 AM
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