Maintenance and Troubleshooting
188
USB Charge Cable
Table 32 Troubleshooting the USB Charge Cable
Symptom Possible Cause Action
Device Charge LED
Indicator does not
light when device is
attached.
Cable is not receiving
power.
Ensure the power cable is connected securely to both
the cable and to AC power.
Device is not seated
correctly in the cable
cup.
Remove and re-insert the device into the cable cup,
ensuring it is correctly seated.
Device battery is not
charging.
Device was detached
from cable or cable was
unplugged from AC
power too soon.
Ensure the cable is receiving power. Ensure device is
seated correctly.
The MC3300x 7000 mAh PowerPrecision+ extended
battery charges from 0% to 90% in less than 5.2
hours at room temperature.
The MC33XX 5200 mAh PowerPrecision+ high
capacity battery charges from 0% to 90% in less than
3.8 hours at room temperature.
The MC33XX 2740 mAh PowerPrecision+ standard
battery charges from 0% to 90% in less than 2.2
hours at room temperature.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The device is not fully
seated in the cable.
Remove and re-insert the device into the cable cup,
ensuring it is correctly seated.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Cable was
disconnected from
MC3300x during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
See the system administrator.
mc33-ug-en.book Page 188 Thursday, July 9, 2020 10:34 AM
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