ZyXEL Communications VPN Series - Initial Setup Wizard Screen 2 - Internet Access Errors

Chapter 4 Easy Mode
ZyWALL/USG Series User’s Guide
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If the ZyWALL/USG cannot detect the Internet settings automatically, then you have to enter them
manually.
• Choose DHCP if you were not
given a specific IP address for the ZyWALL/USG. This allows the
ZyWALL/USG to be able to get one automatically.
• Choose Ethernet Fixed IP if you were given a specific IP address for the ZyWALL/USG.
• Choose PPPoE if you were given a PPPoE username and password.
Note: Enter the Internet access information exactly as your ISP gave you.
4.2.2 Initial Setup Wizard Screen 2 - Internet Access Errors
These are some things you can do if you see Internet access error messages.
WAN 1 Down
Check that your cable connection from the WAN1 interface on the ZyWALL/USG is connected to the
device you’re using for Internet access such as a broadband router and that the router is turned on.
The LED of the WAN1 interface on the ZyWALL/USG should be orange.
PPPoE Error
Your ZyWALL/USG was not able to obtain an IP address. Check that your Internet access
information uses PPPoE as the WAN connection type. Re-enter your PPPoE username and password
exactly as given. If it fails again, check with your Internet service provider for correct WAN settings
and user credentials.
DHCP Error
Your ZyWALL/USG was not able to obtain an IP address. Check that your Internet access
information uses DHCP as the WAN connection type. If it fails again, check with your Internet
service provider for correct WAN settings and user credentials.
Ethernet Fixed IP Error
Your ZyWALL/USG was not able to use the IP address entered. Check that you were given an IP
address, subnet mask and gateway address as part of your Internet access information. Re-enter
your IP address, subnet mask and gateway address exactly as given. If it fails again, check with
your Internet service provider for correct IP address, subnet mask and gateway address and other
WAN settings.