ZyWALL/USG Series User’s Guide
909
CHAPTER 46
Diagnostics
46.1 Overview
Use the diagnostics screens for troubleshooting.
46.1.1 What You Can Do in this Chapter
•Use the Diagnostics screen (see Section 46.2 on page 909) to generate a file containing the
ZyWALL/USG’s configuration and diagnostic information if you need to provide it to customer
support during troubleshooting.
•Use the Packet Capture screens (see Section 46.3 on page 911) to capture packets going
through the ZyWALL/USG.
•Use the System Logs screen (see Section 46.4 on page 914) to see system logs stored on a
connected USB storage device on the ZyWALL/USG.
•Use the Network Tool screen (see Section 46.5 on page 915) to ping an IP address or trace the
route packets take to a host.
•Use the Wireless Frame Capture screens (see Section 46.6 on page 916) to capture network
traffic going through the AP interfaces connected to your ZyWALL/USG.
46.2 The Diagnostic Screen
The Diagnostic screen provides an easy way for you to generate a file containing the ZyWALL/
USG’s configuration and diagnostic information. You may need to send this file to customer support
for troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
Figure 644 Maintenance > Diagnostics
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