Parameter name Default value Description
BS_CC_DISP_CODES Null Specifies call dispositions
codes that the call center
agents can apply to a call
center call. You can enter
comma separated string
values of disposition
codes.
For example: 1=Follow-up
required, sales:2=New
customer, helpdesk:
3=Issue resolved; 4=Issue
unresolved , meaning 1 is
available for all call
centers, 2 is specific for
sales and 3 and 4 are
specific for helpdesk
This parameter is used
only if XSI_URL is empty.
Note:
Avaya J129 IP Phone
does not support this
feature.
Table continues…
List of configuration parameters
April 2020 Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment 313
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