Avaya J100 Series - Page 492

PHONEKEY
setting
Allowed
valuesname
Definition Additional parameters
bw-cc-escal Emergency
escalation*
Activate the view to
involve a supervisor
in a call or just call a
supervisor
bw-cc-cot Customer Originated
Trace*
Invoke Customer
Originated Trace
bwcc-acd-available Broadworks Call
Center*
Set the agent's state
to Available
bwcc-acd-
unavailable
Broadworks Call
Center*
Set the agent's state
to Unavailable, and
also activate the
view to choose an
unavailable code
bwcc-acd-wrap-up Broadworks Call
Center*
Set the agent's state
to Wrap-Up
bwcc-acd-sign-in Broadworks Call
Center*
Set the agent's state
to Sign-In
bwcc-acd-sign-out Broadworks Call
Center*
Set the agent's state
to Sign-Out
SendMpage Send multicast page
Application
(Type=appli
cation)
lock Lock the phone
logout User logout
calendar Access Calendar
screensaver Activate the screen
saver
Table continues…
Customizable parameters
April 2020 Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment 492
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