6-1
6 Troubleshooting
6.1 Overview
In this chapter, monitor problems are listed along with possible causes and recommended corrective actions. Refer to
the tables to check the monitor and identify and eliminate these problems.
The recommended solutions given in this chapter address most of the equipment problems you encounter, but do not
include any problems that may arise. Contact us if you have a problem that is not covered in this section.
6.2 Part Replacement
Printed circuit boards (PCBs) and other major parts and components in the monitor are replaceable. Once you have
located the faulty PCB, follow the steps in 8 Repair and Disassembly to replace it and check if the failure is eliminated or
if the monitor passes the relevant tests. If the failure is eliminated, it indicates that the original PCB is damaged. In this
case, send the defective PCB to us for repair. If the failure persists, reinstall the original PCB and continue
troubleshooting as directed in this chapter.
To learn about and get the parts you need to replace, refer to 9 Parts.
6.3 Software Version Check
In troubleshooting that involves software version compatibility, you need to know the monitor configuration and
software version information. For detailed information about version compatibility, contact our after-sales service
department. To check the software version, follow this procedure:
1. Select
Main Menu→System >>→Version >>. In the displayed menu, you can check the system software version
and monitor configuration.
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