BeneVision N1 - 6.5.9 Wired Network Failures; 6.5.10 Software Upgrade Failures

6-9
6.5.9 Wired Network Failures
Failure Description Possible Cause Troubleshooting
The monitor fails to
connect to a wired
network.
The network cable fails
to be connected
properly.
Make sure that the network cable is properly connected and is not
close to the power cord of high power equipment, and the length
of the network cable is less than or equal to 50 m.
The IP address is
incorrect.
Check whether an IP address conflict exists in the network. If yes,
reset the IP address.
The network cable is
faulty.
Replace the network cable.
The main board is
faulty.
Replace the main board.
The network connection
is disconnected
frequently.
The network cable fails
to be connected
properly.
Make sure that the network cable is properly connected and is not
close to the power cord of high power equipment, and the length
of the network cable is less than or equal to 50 m.
The IP address is
incorrect.
Check whether an IP address conflict exists in the network. If yes,
reset the IP address.
The monitor is connected
to a network, but the
Remote View function is
unavailable.
The network cable fails
to be connected
properly.
Make sure that the network cable is properly connected and is not
close to the power cord of high power equipment, and the length
of the network cable is less than or equal to 50 m.
There are too many
monitors to be viewed.
Confirm the maximum number of simultaneously connected
monitors according to the Operator's Manual.
The network setting is
incorrect.
Check whether an IP address conflict exists in the network. If yes,
reset the network.
6.5.10 Software Upgrade Failures
Failure Description Possible Cause Troubleshooting
The program cannot be
upgraded.
The connection is
faulty.
1. Check that the network cable is connected to the network
interface on the monitor.
2. Ensure the normal operation of the network hub or switch, and
verify the hub cable or crossover cable is properly connected.
The program upgrade
package is incorrect.
Ensure that the upgrade package is a .pkg file corresponding to the
program to be upgraded.
The IP address of the
PC is incorrect.
Configure a fixed IP address in range C as specified for the monitor.
You are not advised to upgrade a program t to when the monitor is
connected to a network with multiple PCs.
The main board is
faulty.
Replace the main board.