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Brother MFC-J6920DW Service Manual

Brother MFC-J6920DW
365 pages
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Confidential
2.1 Cross-section Drawings......................................................................................... 2-3
2.1.1 Document scanning ...................................................................................... 2-3
2.1.2 Printer part ....................................................................................................2-4
2.2 Document Feeding Path/Recording Paper Feeding Path ..................................... 2-5
2.2.1 Document Feeding Path ............................................................................... 2-5
2.2.2 Recording Paper Feeding Path..................................................................... 2-5
2.3 Parts Names and Functions ..................................................................................2-6
2.4 Block Diagram ....................................................................................................... 2-8
2.5 Components ..........................................................................................................2-9
3 ERROR INDICATION................................................................................................... 2-10
3.1 Error Code........................................................................................................... 2-10
3.2 Error Messages ..................................................................................................2-15
3.3 Communications Error ........................................................................................2-17
4 TROUBLESHOOTING ................................................................................................. 2-21
4.1 Error Cause and Solutions ..................................................................................2-21
4.2 Recording Paper Feeding Problems ................................................................... 2-54
4.2.1 Paper is not fed from paper tray.................................................................. 2-54
4.2.2 Paper is not fed from manual feed slot ....................................................... 2-55
4.2.3 Two or more sheets of paper fed at a time .................................................2-56
4.2.4 Paper feeding at an angle........................................................................... 2-56
4.2.5 Recording paper jam...................................................................................2-57
4.2.6 Prints only single side of the paper when duplex-printing........................... 2-60
4.3 Print-image Problems.......................................................................................... 2-61
4.3.1 Defective images......................................................................................... 2-61
4.3.2 Print-image problems.................................................................................. 2-62
4.4 Software-related Problems.................................................................................. 2-72
4.4.1 Cannot print data.........................................................................................2-72
4.5 Network Problems ............................................................................................... 2-72
4.5.1 Cannot make a print through network connection.......................................2-72
4.6 Control Panel Problems....................................................................................... 2-73
4.6.1 No display on LCD ...................................................................................... 2-73
4.6.2 No display on LED ...................................................................................... 2-73
4.6.3 The control panel does not work................................................................. 2-73
4.6.4 Touch panel inoperative.............................................................................. 2-73
4.7 Document Feeding Problems.............................................................................. 2-74
4.7.1 Document can not be fed............................................................................ 2-74
4.7.2 Document double feeding ........................................................................... 2-74

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Brother MFC-J6920DW Specifications

General IconGeneral
Typeall in one
Tray Capacity500
Automatic Document Feeder Capacity35 sheets
Paper Size11" x 17"
Paper Handlingup to 500 sheets
Color Print Speed20 pages per minute
Mono Print Speed22 pages per minute
Print Resolution Monoup to 6000 x 1200
Print Resolution Colorup to 6000 x 1200
Scanner Typeflatbed
Scan Resolutionup to 2400 x 1200
Copier Resolution Monoup to 2400 x 1200
Copier Resolution Colorup to 2400 x 1200
Fax Functionyes
Cartridgeslc103bk/c/m/y
Number Of Cartridges4
Internal Memoryno
Memory Cardyes
Networkwireless
Connectivityusb
OS Compatibilitypc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connectionyes
Weight and Dimensions IconWeight and Dimensions
Height21.9 inches
Width17 inches
Net Weight36.4 pounds

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