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Brother MFC-J6920DW Service Manual

Brother MFC-J6920DW
365 pages
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Confidential
2-41
Error Code 81
Recording paper size error (other than FAX/list printing)
Registration sensor, paper width sensor detects papers smaller than specified size.
User Check
- Check whether the recording paper being used is within the specification.
- Check that recording paper is loaded in correct direction in the paper tray.
- Check that dark recording paper is not used.
- Clean the platen.
Error Code 82
Recording paper jam
Paper width sensor cannot detect leading edge of recording papers.
User Check
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
- Clean the platen.
- Remove the jammed paper in jam clear cover part.
Wrong Paper Size / Wrong Paper LCD
Step Cause Solution
1 CR encoder strip stained Clean the CR encoder strip.
2 CR encoder strip defective Replace the CR encoder strip.
3 Paper width sensor defective Replace the carriage PCB ASSY.
4 Carriage motor defective Replace the carriage motor ASSY.
5 Main PCB defective Replace the main PCB ASSY.
Paper Jam LCD
Step Cause Solution
1 Foreign materials in the
feeding path
Remove foreign materials.
2 Paper feeding path parts out of
place
Set the paper feeding path parts into place.
3 Paper feed roller stained Clean the paper feed roller.
4 Paper width sensor defective Replace the carriage PCB ASSY.
5 Paper feed roller defective Replace the paper feed roller.
6 Inside cover ASSY defective Replace the inside cover ASSY.
7 Main PCB defective Replace the main PCB ASSY.

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Brother MFC-J6920DW Specifications

General IconGeneral
Typeall in one
Tray Capacity500
Automatic Document Feeder Capacity35 sheets
Paper Size11" x 17"
Paper Handlingup to 500 sheets
Color Print Speed20 pages per minute
Mono Print Speed22 pages per minute
Print Resolution Monoup to 6000 x 1200
Print Resolution Colorup to 6000 x 1200
Scanner Typeflatbed
Scan Resolutionup to 2400 x 1200
Copier Resolution Monoup to 2400 x 1200
Copier Resolution Colorup to 2400 x 1200
Fax Functionyes
Cartridgeslc103bk/c/m/y
Number Of Cartridges4
Internal Memoryno
Memory Cardyes
Networkwireless
Connectivityusb
OS Compatibilitypc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connectionyes
Weight and Dimensions IconWeight and Dimensions
Height21.9 inches
Width17 inches
Net Weight36.4 pounds

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