Brother MFC-J6920DW Service Manual

Confidential
2-21
4 TROUBLESHOOTING
4.1 Error Cause and Solutions
 Error Code 13
Defective during duplex-printing
Registration sensor detects paper feed condition at out of specified timing during
switchback.
User Check
- Check whether the recording paper being used is within the specification.
 Error Code 15
Paper jam during duplex ejecting
Recording paper is not able to be ejected since it is longer than 840 mm when ejecting
the paper.
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Firmly set the paper tray to the rear end.
Paper Jam LCD
Step Cause Solution
1 Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
2 Registration actuator caught
on the surrounding parts
Set the registration actuator into place.
3 Registration sensor defective Replace the registration sensor PCB ASSY.
4 Main PCB defective Replace the main PCB ASSY.
Paper Jam LCD
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 Main PCB defective Replace the main PCB ASSY.

Brother MFC-J6920DW Specifications

General

Type	all in one
Tray Capacity	500
Automatic Document Feeder Capacity	35 sheets
Paper Size	11" x 17"
Paper Handling	up to 500 sheets
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc103bk/c/m/y
Number Of Cartridges	4
Internal Memory	no
Memory Card	yes
Network	wireless
Connectivity	usb
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connection	yes

Weight and Dimensions

Height	21.9 inches
Width	17 inches
Net Weight	36.4 pounds