Brother MFC-J6920DW Service Manual

Confidential
2-25

Error Code 24
Ink cartridge side IC chip relation defective
Identification no match/judge as incompatible cartridge/detecting setting wrong color
The ink cartridge which is not contains required ink volume for the initial installation has
been set at the initial installation.
User Check
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
- Set ink cartridge at position for correct color.
- Set starter ink cartridge.
 Error Code 25
Cannot communicate with ink cartridge IC chip (ink cartridge side.)
User Check
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
Cannot Detect / Wrong Color Ink LCD
Install Starter Ink LCD
Step Cause Solution
1 Main PCB defective Replace the main PCB ASSY.
Cannot Detect LCD
Step Cause Solution
1 Ink cartridge flat cable
connection failure
Reconnect the ink cartridge flat cable.
2 Ink cartridge IC chip PCB
defective
Replace the ink refill ASSY.
3 Main PCB defective Replace the main PCB ASSY.

Brother MFC-J6920DW Specifications

General

Type	all in one
Tray Capacity	500
Automatic Document Feeder Capacity	35 sheets
Paper Size	11" x 17"
Paper Handling	up to 500 sheets
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc103bk/c/m/y
Number Of Cartridges	4
Internal Memory	no
Memory Card	yes
Network	wireless
Connectivity	usb
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connection	yes

Weight and Dimensions

Height	21.9 inches
Width	17 inches
Net Weight	36.4 pounds