Brother MFC-J6920DW Service Manual

Confidential
2-32

Error Code 3E
Defective occurs in the carriage motor, paper feed motor.
Unable to Print 3E LCD
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 Foreign materials in the
maintenance unit
Remove foreign materials.
3 Foreign materials around
paper feed roller belt
Remove foreign materials.
4 Foreign materials around
paper eject roller belt
Remove foreign materials.
5 Foreign materials in the engine
unit
Remove foreign materials.
6 Maintenance unit not mounted
in place
Set the maintenance unit into place.
7 Flushing box not mounted in
place
Set the flushing box into place.
8 Carriage rail not mounted in
place
Set the carriage rail into place.
9 Platen not mounted in place Set the platen into place.
10 PF encoder sensor defective Replace the PF encoder sensor PCB ASSY.
11 CR encoder sensor defective Replace the carriage PCB ASSY.
12 Carriage motor defective Replace the carriage motor ASSY.
13 Paper feed motor defective Replace the paper feed motor.
14 Main PCB defective Replace the main PCB ASSY.

Brother MFC-J6920DW Specifications

General

Type	all in one
Tray Capacity	500
Automatic Document Feeder Capacity	35 sheets
Paper Size	11" x 17"
Paper Handling	up to 500 sheets
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc103bk/c/m/y
Number Of Cartridges	4
Internal Memory	no
Memory Card	yes
Network	wireless
Connectivity	usb
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connection	yes

Weight and Dimensions

Height	21.9 inches
Width	17 inches
Net Weight	36.4 pounds