Problems with the printing quality
Paper rubs against the printhead
Cause Corrective Action
Load paper of the same type as you have specied
in the printer driver .
( → P .139)
( → P .164)
The type of paper specied in the printer driver does
not match the type loaded in the printer .
Make sure the same type of paper is specied in the
printer driver as you have loaded in the printer .
1. Hold down the Stop button for a second or more
to cancel printing.
2. Change the type of paper in the printer driver and
try printing again.
Paper has been loaded incorrectly , causing it to
wrinkle.
Reload the paper .
( → P .139)
( → P .164)
The Printhead is set too low . In Head Height , choose Automatic .
( → P .561)
When printing on Heavyweight Coated Paper or
other paper-based media, choose a V acuumStrngth
setting of Strong or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
( → P .571)
( → P .561)
When printing on CAD T racing Paper or other
lm-based media, choose a V acuumStrngth setting
of Standard , Strong , or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
( → P .571)
( → P .561)
Y ou are printing on heavyweight paper or paper that
curls or wrinkles easily after absorbing ink.
When printing on paper 0.1 mm (0.004 in) thin
or thinner , choose a V acuumStrngth setting of
W eakest . If paper still rubs against the printhead,
try raising the Printhead by setting Head Height to
Highest .
( → P .571)
( → P .561)
When you have loaded paper , the paper you have
loaded does not match the type selected on the
Display Screen .
Be sure to select the correct type of paper in the
printer menu when loading paper .
( → P .139)
( → P .164)
632 T roubleshooting
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