Carestream CS 7600 - Page 81

CS 7600_User Guide (8J4071)_Ed04 75
Scanner Error # 008
Either imaging plate
inserted incorrectly, or
the imaging plate
hygienic sheath is
inserted in the wrong
direction.
• Make sure you are using Carestream imaging
plates.
• Make sure you follow the preparations and
scanning instructions in the Acquiring Images
procedures to prevent incorrect insertion of the
imaging plates.
• Reinsert the imaging plate in the right
direction: with the active side facing outwards.
• Turn the hygienic sheath around to switch
between the open side of the sheath with the
foam strip to the sealed side, then position it
correctly into the insertion slot.
Scanned images do not populate
frame.
The scanned image was
routed to the scanner’s
memory.
Use the image Acquisition interface to check the
selected scanner’s unclaimed images and retrieve the
required images. See “Retrieving No ID Images” on
page 36.
Imaging plate is blocked when
inserting an imaging plate into the
insertion panel.
Incompatible insertion
panel size.
Check if the insertion panel size is compatible to the
imaging plate size.
Artifacts (black dots or smeared lines)
on scanned image.
Scanner rollers have
accumulated grime.
See “Cleaning the Scanner Rollers” on page 67.
For Scan & Go configurations only,
image Acquisition interface displays:
No USB connection to
Scan & Go device.
• Press the Scan & Go device On/Off button for
1.5 s. If the icon color changes from red to
white, connection is established.
• Disconnect the USB cable from the Scan & Go
device and reconnect it.
If the icon color changes from red to white,
connection is established.
• Insert the Scan & Go device in an alternative
USB port in your workstation. If this is the first
time the Scan & Go device is detected. When
the icon color changes from red to white,
connection is established.
• Reinstall the image Acquisition interface and
leave the Scan & Go connected.
Table 1 Quick Troubleshooting (Continued)
Malfunction Possible Cause Action