To get support
8-2 Chapter 8: Service & maintenance 99-145912-A
8.1 To get support
If this manual does not provide the remedies to solve your problem,
contact your service provider.
8.1.1 Help desk and diagnostic report
8..1.1.1 Support at the Help desk
During the installation you can enter the support contact for this
installation.
1. To access the Help desk, select HELPDESK from the left navigation
pane.
2. Click the link, enter support contact information and click Apply.
You can download the MIB file.
At Legal notice you can see the licence text for the source code of the
parts of the SAILOR 100 GX software that falls under free and open
source software.
If you need help with ACU or ADU related issues call your service
provider.
8..1.1.2 To download diagnostic and statistics reports
Diagnostic report: You can download a diagnostic report. The
Diagnostics report contains information relevant for the service
personnel during troubleshooting. It is also useful documentation of the
current setup. It contains all parameters set during configuration:
The main sections are:
•Software
•System
• Hardware
Figure 8-1: Web interface: HELPDESK
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