22. Can not playback the downloaded file.
There are following possibilities:
There is no media player.
No DXB8.1 or higher graphic acceleration software.
There is no DivX503Bundle.exe control when you play the file transformed to AVI via media
player.
No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
23. Forget local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you to solve this
problem.
24. When I login via HTTPS, a dialogue says the certificate for this website is for other address.
Please follow chapter 5.5.2.2.3 to create server certificate.
25. When I login via HTTPS, a dialogue says the certificate is not trusted.
Please follow chapter 5.5.2.2.4 to download root certificate.
26. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet.
Please make sure your PC time is the same as the device time.
27. I connect the general analog camera to the device, there is no video output.
There are following possibilities:
Check camera power supplying, data cable connection and etc.
This series device does not support the analog camera of all brands. Please make sure the
device supports general standard definition analog camera.
28. I connect the standard definition analog camera or the HDCVI camera to the device, there is
no video output.
There are following possibilities:
Check camera power supplying, or camera data cable connection.
For the product supports analog standard definition camera/HD camera, you need to go to the
main menu->Setting->Camera->Channel type to select corresponding channel type and then
restart the DVR.
29. I can not connect to the IP channel.
There are following possibilities:
Check the camera is online or not.
Check IP channel setup is right or not (such as IP address, user name, password, connection
protocol, port number.).
The camera has set the whitelist (Only the specified devices can connect to the camera).
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